Complaints reporting
We publish quarterly reports on customer service complaint outcomes and actions taken, as well as annual reports.
Quarterly customer service complaint reporting
2024 to 2025
- Quarter 1 report, April 2024 to June 2024
- Quarter 2 report, July 2024 to September 2024
- Quarter 3 report, October 2024 to December 2024
- Quarter 4 report, January 2025 to March 2025
2023 to 2024
- Quarter 1 report, April 2023 to June 2023
- Quarter 2 report, July 2023 to September 2023
- Quarter 3 report, October to December 2023
- Quarter 4 report, January to March 2024
Annual customer service complaints performance reporting
View our customer service complaints performance report, April 2024 to March 2025.