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Complaints reporting

We publish quarterly reports on customer service complaint outcomes and actions taken, as well as annual reports.

Quarterly customer service complaint reporting

2024 to 2025

• Quarter 1 report - April 2024 to June 2024

• Quarter 2 report - July 2024 to September 2024

• Quarter 3 report - October 2024 to December 2024

• Quarter 4 report - January 2025 to March 2025

2023 to 2024

• Quarter 1 report - April 2023 to June 2023

• Quarter 2 report - July 2023 to September 2023

• Quarter 3 report - October to December 2023

• Quarter 4 report - January to March 2024

Annual customer service complaints performance reporting

View our customer service complaints performance report - April 2024 to March 2025