1. Home
  2. About SEPA

Back to About SEPA

Contact us

Where to direct your questions

Our teams are here to help. If you have a specific question, follow one of the links below. Otherwise, please submit a general enquiry.

Report a reservoirs emergency

Call us on 0800 807 060

Report pollution

Contact us online or by phone, Monday to Friday 8am to 6pm on 0800 807 060 to speak to a live operator. Outside these hours, calls will be handled by an automated system which will triage your report and escalate urgent issues, as necessary.

Report pollution

Flooding

Register for Floodline online or by phone: 0345 988 1188.

Sign up to Floodline

General enquiries

If you have a general enquiry, please contact us online or by phone, Monday to Friday between 8am and 6pm, on 0300 099 6699.

Contact SEPA

Septic tank registration

Use this form to request a check to see if your septic tank/ private sewage treatment system is registered with us.

Check for a septic tank registration

Special Waste Consignment Notes (SWCN)

You can purchase codes from SEPA. SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, please email swcnorder@sepa.org.uk.

Purchase SWCN codes

Waste carriers, brokers and professional collectors and transporters of waste

If you transport waste, or arrange the transport of waste for others, register as a waste carrier and/or broker.

Register or renew waster carrier

Authorisation information

Find information about existing authorisations.

Find authorisation information

Authorisation documentation

Authorisation documents relating to Part A industrial activities under the PPC regime are available along with new authorisations and changes to existing authorisations for Part B industrial activities, Waste Management Licence and Water use Licences issued by SEPA since 1 January 2021.

Find an authorisation document

Call charges and mail

See the call charges on GOV.UK for more details.

We are able to receive and process mail at all SEPA offices.

Our head office and principal place of business is:

SEPA
Angus Smith Building
Unit 6
4 Parklands Avenue
Eurocentral
Holytown
North Lanarkshire
ML1 4WQ

Any legal documents should be served at that address. Where any legal documents are being served, please also email such documents to serviceonsepa@sepa.org.uk (please note this is for legal documents only).