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Contact us

Before contacting us, check the latest information on our current service status and recovery status page.

The quick links on this page will help to answer common enquiries from regulated businesses and communities.

Report a reservoirs emergency

Call us on 0800 807 060

Call charges and mail

See the call charges on the site for more details.

We are able to receive and process mail at all SEPA offices.

On a temporary basis, and until such time as this page is further updated, SEPA's Corporate or Head Office and principal place of business is:

Angus Smith Building
Unit 6
4 Parklands Avenue
North Lanarkshire

Any legal documents should be served at that address. Where any legal documents are being served, please also email such documents to (Please note this is for legal documents only).