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Contact us

Before contacting us, check the latest information on our current service status and recovery status page.

The quick links on this page will help to answer common enquiries from regulated businesses and communities.

Report a reservoirs emergency

Call us on 0800 807 060

Report pollution

Contact us online or by phone: 0800 807 060

Report pollution

Flooding

Register for Floodline online or by phone: 0345 988 1188

Sign up to Floodline

General enquiries

If you have a general enquiry contact us online or by phone: 0300 099 6699

Contact SEPA

Septic tank registration

Use this form to request a check to see if your septic tank/ private sewage treatment system is registered with us.

Check for a septic tank registration

Special Waste Consignment Notes (SWCN)

You can purchase codes from SEPA using the link below. SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, please email swcnorder@sepa.org.uk

Purchase SWCN codes

Waste carriers, brokers and professional collectors and transporters of waste

If you transport waste, or arrange the transport of waste for others, register as a waste carrier and/or broker.

Register or renew waster carrier

Authorisation information

Find information about existing authorisations.

Find authorisation information

Authorisation documentation

Authorisation documents relating to Part A industrial activities under the PPC regime are available along with new authorisations and changes to existing authorisations for Part B industrial activities, Waste Management Licence and Water use Licences issued by SEPA since 1 January 2021.

Find an authorisation document

Call charges and mail

See the call charges on the Gov.uk site for more details.

We are able to receive and process mail at all SEPA offices.

On a temporary basis, and until such time as this page is further updated, SEPA's Corporate or Head Office and principal place of business is:

SEPA
Angus Smith Building
Unit 6
4 Parklands Avenue
Eurocentral
Holytown
North Lanarkshire
ML1 4WQ

Any legal documents should be served at that address. Where any legal documents are being served, please also email such documents to serviceonsepa@sepa.org.uk (Please note this is for legal documents only).